General conditions of sale



These terms and conditions of sale, governed by articles L.111-1 and following of the Consumer Code, determine the rights and obligations of the parties. By validating its order on the website accessible to the "https://www.ioumi-provence.com" address, the user states that he has read, understood and accepted without reservation the terms of that order as well as all of the present terms and conditions of sale.





Capital: $10,000

Headquarters: 5 rue Léon Nozal, 93210 Saint-Denis

SIREN: 851394783, Intra-Community VAT Number FR52851394783, RCS Bobigny

Website: www.ioumi-provence.com




The terms and conditions of sale described below detail the rights and obligations of IOUMI-PROVENCE and its customer in connection with the sale of any product presented on the www.ioumi-provence.com website.  They aim to define the reciprocal obligations between the seller and the customer. IOUMI-PROVENCE reserves the possibility to change at any time the present General Terms of Sale, hereafter designated CGV. Nevertheless, the General Terms of Sale applicable to the order are those accepted by the buyer at the time of the order. The parties agree that their relationship will be governed exclusively by this contract, to the exclusion of any other condition. Items offered for sale may not be subject to any sale of any kind.

Any user of the site undertakes to respect, without restriction or reservation, these CGVs, whether they visit or place an order. The customer is required to read it before any ordering is taken.

The validation of the order by the customer is worth acceptance without restriction or reservation and prior adherence, full and full, to the General Terms of Sale.




Items visible on the www.ioumi-provence.com site are only available within the limits of available stocks. In the absence of product availability, IOUMI-PROVENCE undertakes to inform the buyer by email as soon as possible. The buyer will then have the option to choose another item or cancel his order and be refunded.

Any customer claim to order or issue an unavailable item will be considered unfounded.

IOUMI-PROVENCE strives to describe the products offered for sale as accurately as possible. However, if errors may have occurred with respect to this presentation, IOUMI-PROVENCE cannot be held liable. The illustrations and photos of the products in support of the text do not fall within the scope of the contract. Under no circumstances will the responsibility of IOUMI-PROVENCE be incurred on the basis of said illustrations/photos.




The selling prices of the products online on the IOUMI-PROVENCE website, shown in euros, are those in effect at the time of the Purchaser's order. The selling prices of the products can be changed by IOUMI-PROVENCE at any time. This change will be reported to the Buyer before any order.

These prices do not include shipping, charged in addition to the price of purchased products. Shipping costs will be indicated prior to the Purchaser's registration of the Order. The various shipping methods are listed on the Site; they can be modified at any time by IOUMI-PROVENCE.

Prices include value-added tax (VAT) applicable on the day of the order. Any change in the applicable VAT rate will be automatically passed on to the price of products sold by IOUMI-PROVENCE within its Website.




Any Order is worth accepting these General Terms of Sale, without prejudice to the specific contractual terms concluded between the Parties.

Before validating the Order, the buyer has the opportunity to verify the details of his order project and correct any errors.

The distance sale contract is concluded from the moment the buyer confirms his order by validating the payment. He is considered to have knowingly accepted the contents and terms of the Order in question and in particular the present General Terms of Sale, the fact that his Order implies an obligation to pay on his part, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the buyer.

Once this step has been validated, the buyer will no longer be able to cancel his Order. The sale will be final (subject to the purchaser's exercise of his right of withdrawal under the terms of Article 8 of these General Terms of Sale). The order will be confirmed to the purchaser by any appropriate means and an e-mail will be sent to the buyer when shipping his Order.




The price is payable in cash, in full on the day the customer places the order, by secure payment, according to the following terms:

By bank cards: Visa, MasterCard, American Express, other blue cards

Payment data is exchanged in encrypted mode using the Stripe tool.

The seller is not required to proceed with the delivery of the products ordered by the customer if it don't him to pay the price in full under the above conditions.

Payments made by the customer will be considered definitive only after actual collection of amounts due, by the seller.

The delay in payment will result in the immediate payment of all the sums owed by the Customer, without prejudice to any other action that the Seller would be entitled to bring against the Customer.

Payments made by the customer will be considered definitive only after actual collection of amounts due, by the seller.

In addition, the Seller reserves the right, in the event of non-compliance with the payment terms listed above, to suspend or cancel the delivery of the current orders made by the Customer.

No additional fees, greater than the costs incurred by the Seller for the use of a means of payment, will be charged to the Customer.




The delivery fee will be specified on the Site, including all taxes, during the ordering process and must be accepted by the Customer at the time of the validation of the Order.

They will appear on a specific line and distinct from the one specifying the price of the Products.

It is expressly stated that the amount of delivery costs may vary depending on the delivery territory of the Products, which the Customer expressly acknowledges and accepts.

Delivery times are shown on the Site and depend on the delivery method chosen by the customer. Delivery times exclude Saturdays, Sundays and public holidays.

Under Article L. 216-1 of the Consumer Code, the Parties agree that the Products will be delivered within the specified time frame during the Product Ordering process and prior to the validation of the Order. Delivery times are also recalled in the order confirmation email sent to the Customer.

However, IOUMI-PROVENCE using external providers (carriers, postal services, etc.) IOUMI-PROVENCE is totally dependent on these third-party suppliers. The delivery times indicated on the Site can thus be impacted by the providers without IOUMI-PROVENCE being responsible for these delays of delivery and the consequences that could result.

When the delivery is made against the signature, it proves the correct receipt of the package. The transfer of risk and responsibility for the products takes place upon the receipt of the Products by the Customer. From that date on, the Customer will be solely responsible for this, as well as their use and any consequences that may result. As a result, the Customer undertakes to verify, at the time of delivery, that the order delivered is complete, compliant and has not been damaged. Otherwise, the Customer undertakes to refuse to receive the Order and to put his signature on any supporting document. Any Order received against signature by the Customer will be considered compliant, complete and in perfect condition at the time of delivery.




In accordance with Article L221-24 of the Consumer Code, the purchaser has 14 days to exercise his right of withdrawal. Within 14 days of the date of receipt of the ordered goods, the buyer can therefore request the exchange or refund of the items purchased without having to justify reasons or pay a penalty provided that the Products are returned in their original packaging and in perfect condition allowing them to be put back on the market, accompanied by the purchase invoice.

Beyond the 14-day period, IOUMI-PROVENCE will be free to refuse the exchange, credit or refund.

In order to exercise the right of withdrawal, the Client must notify IOUMI-PROVENCE (5 rue Léon Nozal, 93210 Saint-Denis – contact@ioumi-provence.com) of his decision to withdraw before the expiry of the deadline by means of an unambiguous statement (e.g., mailed or e-mailed).

Customers can use the retraction form template below:


(Please complete and return this form only if you wish to withdraw from the contract.)


For IOUMI-PROVENCE, 5 rue Léon Nozal, 93210 Saint-Denis, contact@ioumi-provence.com:


I/we here notifates/notify you of my/our retraction of the contract for the sale of the property/ for the provision of services below:

Ordered the ()/received the ( )

Consumer name:

Address of the consumer:

Consumer signature (only if this paper form is notified):


(*) Delete the unnecessary mention.


In the event of the exercise of the right to withdraw within the aforementioned period, only the price of the purchased products or products and the delivery costs are refunded; return costs remaining at the Customer's expense.

The Exchange (subject to availability) or refund will be made within a period of 14 days from the receipt by the seller, products returned by the customer under the conditions provided for in this article.




In accordance with the amended "Computer and Freedoms" Act No. 78-17 of 6 January 1978, the processing of the Client's personal data is governed by the CNIL and the Client has the right to access, modify, correct and delete the data concerning him by contacting IOUMI-PROVENCE, 5 rue Léon Nozal, 93210 Saint-Denis – Contact@ioumi-provence.com.

Customers can sign up for the IOUMI-PROVENCE newsletter and choose to be regularly informed of the offers on offer. He has, at any time, the possibility to unsubscribe by clicking on the link provided for this purpose on each of the newsletters.




The IOUMI-PROVENCE website and all the elements found there, whether visual, textual and sound, are the exclusive property of IOUMI-PROVENCE. Any full or partial reproduction without agreement is prohibited and punishable by law.




IOUMI-PROVENCE cannot be held liable for any events, inconveniences or damages inherent in the use of the Internet network, especially in the event of service disruption, external intrusion or the presence of computer viruses.

Moreover, IOUMI-PROVENCE cannot be held responsible for the breach of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, including postal and communications services, floods and fires. IOUMI-PROVENCE will not incur any liability for any indirect damages as a result of this, loss of operations, loss of profit, damage or costs, which may occur.




Products sold on the www.ioumi-provence.com website are subject to the legal compliance guarantee set out in Articles L.217-4 and the following of the Consumer Code and the hidden defects guarantee set out in Articles 1641 and following of the Civil Code.




You can contact Customer Service free of charge by email for any questions about your order, shipment and follow-up:


By e-mail: contact@ioumi-provence.com

By mail: IOUMI-PROVENCE, 5 rue Léon Nozal, 93210 Saint-Denis.